Contacting Island Cargo Support is easy!
Normal Hours of Operation are:
Saturday 8:00 AM – 1:00 PM
Customer Service End User
Island Cargo Support recognizes that our customer’s feedback is the single greatest tool we have to ensure that our company is meeting our customer’s needs, as well as fulfilling our company policies and social responsibility initiatives. In meeting our objectives, our company pledges to maintain the following values and standards in serving our valued customers:
- Treat customers with dignity, respect, and courtesy.
- Listen earnestly and objectively to the needs of the customer.
- Respond to customers in a timely, efficient and responsible manner.
- Respond to customers with accurate, complete and non-bureaucratic answers.
- Utilize all ICS team involvement to improve problem-solving.
- Respect the rights of the customer and confidentiality.
- Solicit feedback from customers on improving our services.
Customer Service Feedback
Please feel free to contact our Shipment Experience Officer, Mr. Tony Feist, at (310) 693-8348 Ext 4001, or email at firstname.lastname@example.org regarding your experiences.